The VPCART Return Merchandise Authorization (RMA) system is made up of two parts - the customer portion to allow customers to request returns of either the whole order or an individual portion of an order and the administration section allows you to display, format and reply to RMA requests.
To turn on RMA, you need to set the following Software Configuration options:
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Xrmaallowed |
Setting this to Yes turns on RMA. |
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Xrmaprefix |
The prefix used to create the actual RMA name. Default is RMA. |
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Xrmacustomeractions |
This is a comma-delimited list of RMA actions the customer can select from. Default is Refund, Exchange, Other. |
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Xrmacustomeractionscaptions |
This is a comma-delimited list of captions to be associated with the items above, which are displayed to the customer. |
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Xrmamerchantactions |
This is a comma-delimited list of RMA actions that can be chosen by the merchant. Default is Return Goods, Refund Issued, Return not allowed, Goods sent, Other. |
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Xrmareturndays |
The number of days allowed for a return of a complete order. Default value is 30. |
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Xrmacustomertemplate |
This is the template used to email the customer when they make an RMA request. Default is Tmp_rmacustomer.txt. |
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xrmamerchanttemplate |
This is the template used to email the customer when they make an RMA request. Default is Tmp_rmamerchant.txt. |
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Xrmamerchantformattemplate |
This is the template used to format the RMA display in the browser. Default is Tmp_rmamerchantformat.htm. |
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Xrmacustomerformattemplate |
This is the template used to format the RMA display in the browser. Default is Tmp_rmacustomerformat.htm. |
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xrmacustomerfrommerchanttemplate |
This is the template used to format the email to the customer when you respond to their RMA request. Default is tmp_rmacustomerfrommerchant.txt. |
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Xrmagifttemplate |
This is the template used to send the customer a gift certificate if their RMA request is approved. Default is tmp_rmagift.txt. |