The administration has facilities to allow you to view, alter and respond to RMA requests. When you login, you will see a count of new RMA in the left-hand column.
You can also view a list of all RMAs by going to : Store> Orders > View RMAs.
From this page you can:
•View the RMA
•View the order
•Edit the RMA
•Edit the customer record
•Mark the RMA processed
•Delete the RMA
•Search for specific records
By clicking on the RMA ID, or on View, you can access a form that allows you to evaluate and respond to the request.
The Merchant Action dropdown list is generated by the following Software Configuration option:
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Xrmamerchantactions |
This is a comma-delimited list of RMA actions that can be chosen by the merchant. Default is Return Goods, Refund Issued, Return not allowed, Goods sent, Other. |
The checkbox actions are generated from the code – the gift certificate and tracking actions will not appear if the relevant configuration options aren’t turned on. You can choose to have only one action completed when you submit the form or all of them.
•Email the customer a message and store message in the shoprma table.
•Create a gift certificate and have it emailed with your response to the customer.
•Add a message to the tracking table with or without emailing it to the customer.
•Update the shoprma table without mailing anyone.
Any notes you add in the Merchant Response field can be viewed by the customer. Notes in the Private Notes field cannot be viewed.
Below this form, a summary of the RMA request is displayed so that you can evaluate the request.
You can change the way this page displays by editing the template defined in the following Software Configuration option.
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This is the template used to format the RMA display in the browser. Default is Tmp_rmamerchantformat.htm. |