If you are not receiving email from your VPCART store, the most common problems are related to incorrect settings in the shop configuration.
1. Test your email settings using our diagnostic tool, which is described in the section above (“Testing Email”). If it says that the email has been sent, but you still don’t receive it, it means that VPCART has sent the email to the server without an error but got lost after that. You will need to ask your host why you did not receive this email.
2. You have the wrong xemailsystem set in your shop configuration. Double check with your ISP what this should be set to
3. You have the wrong xemailtype set in your shop configuration. Double-check with your host what this should be set to.
Some hosts block emails that they think do not originate in their domain. In some cases, VPCART sends email where the sender is set to be the customer rather than you – such as in the Tell-A-Friend page. To force all emails to come from your merchant email address, set the following option in your shop configuration.
|
Xmailfrommerchant |
Setting this to Yes forces all emails to have a return address of the merchant. |