Abandoned Cart Notification Email Settings


The Abandoned Cart notification settings can be located by going to your administration menu on top : Modules > Modules Manager > locate the module name “abandonedcart” > click Edit button as shown in the screenshot below:



Please take note you do not need to click the Setup icon if you already have this module ready.
Simply click the Edit icon to configure settings.

 

Below is the explanation of the configurations:


Do you want to enable abandoned cart module?

 

Set this to Yes to enable Abandoned Card Notification Email.

Do you want to automatically send follow up emails to customers who have abandoned their cart before completing their order? 

 

Set this to Yes to enable setup scheduler in Plesk to automatically send Abandoned Card Notification Email (without needing merchants to manually run it)


If you set this to Yes, then you MUST setup a scheduler in your Plesk hosting panel.

Please follow below guide to setup a scheduler in your Plesk hosting panel :

 

1. Log in to your Plesk panel.

 

2. In the right sidebar, click Scheduled Tasks.

 

3. Click Add Task.

 

4. On the Schedule a Task page, in the Task type section, select 'Fetch a URL'.

 

5. On URL: Please enter eg. http://www.mycart.com/myadmin/shopa_abandonedcart_notify.asp?ptype=auto


NOTE: Change mycart.com to your domain name.
Change myadmin to your VPCart administration folder name.

 

6. In the Run section, specify the frequency and time with which you want to run the scheduled task.

 

Example you want Plesk to run this at 02.30 AM then set
Daily at 02 : 30

 

7. In the Description text box, type a note or comment related to the scheduled task, or leave the text box empty.

 

eg. Abandoned Cart Notification Email

 

8. In the Notify section, select how frequently you want to receive notifications related to the scheduled task.

 

eg. Do not notify

 

9. To save the scheduled task, click OK.

If you follow the above steps correctly, the Plesk will start to execute the URL you have scheduled to run at the time you set daily.

Do you want to include failed payment orders identified as abandoned cart?

Set this to Yes to include failed orders payment status.

If you set this to Yes, this means any orders with Payment Type (ocardtype) value contains ‘Failed’ or ‘Declined’ will be sent an email for abandoned cart.

 

Email Template

The template used to send email for abandoned cart.
You can create a new template or use the existing template “abandonedcart_followup
To create your own Abandoned Cart template, please select “Create New…” from the dropdown.



Email Template Name

This is the template name used to send email for abandoned cart. You can enter a new name for this or rename existing template.

 

Email Subject

This is the email subject for abandoned cart.

 

 

Email Content

This is the email body/content for abandoned cart. You can include with this example and change the text as required eg :

Hi [ofirstname],

 

Thank you for visiting our site!

 

You left some items in your cart:

 

[add_oitems]

 

It's not too late to complete your purchase, please click below link:

 

[XMYSITE]shopcartrestore.asp?orderid=[orderid]&tk=[abandonedtoken]

 

Thank you.

www.yoursitename.com

Email format

Select HTML if your abandoned cart email content is in HTML code format.
Select Text if your abandoned cart email content is only plain text (without HTML code).



For adding or editing the email template used for abandoned cart, beside using Modules Manager to configure them, you can also edit from the database table:

- Go to Misc > Edit Tables
- Select “Emailtemplate” table from the dropdown and click Edit Table button.

- You should see existing email template record(s) for abandoned cart.



- To edit existing template, click the pencil icon in the Edit column.

- To add a new template for abandoned cart, please click Add a Record button at the top as shown in below screenshot :