Your customers can redeem their points through the customer service menu.
Clicking the Redeem Points link brings the customer to a page that displays the number of points the customer has remaining on their account. They can then enter the number of points they want to redeem.
When the customer clicks Continue, a coupon or gift certificate is created and an email is sent to both the merchant and the customer.
The emails sent are generated by one of two templates, depending on which reward type you have enabled.
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Xpointsredeemtemplategift |
This is the template used to send to a customer if points are redeemed for a gift certificate. Default is tmp_pointsredeemgift.txt. |
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xpointsredeemtemplatecoupon |
This is the template used to send to a customer if points are redeemed for a coupon. Default is tmp_pointsredeemcoupon.txt. |
Note: Only fields in the coupons table can be used for the coupon template. Only fields in the gifts table can be used for the gift certificate template.
Note: Any purchase made with gift certificate or coupon that has the word “points” in it will not accumulate new points. This prevents doubling up of points.