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Video Tutorial - How to Delete Cancelled Orders Automatically

Video Tutorial - How to Delete Cancelled Orders Automatically

You may have some orders in the past that have been cancelled by customers during checkout and the cancelled orders keep showing in the orders administration causing you need extra time to mark those orders as failed.


There is a way to delete any cancelled orders automatically after a customer cancelled an order.

Please follow these steps :
1. Log into your admin and go to Advanced Settings > Software Configuration

2. In the "Search" field, enter : xkeepcanceled and click Search.

3. In the search result, set both config xkeepcanceleditems and xkeepcanceledorders field value to 'No' and click Continue.

Please note applying the above will not delete all existing cancelled orders, but will only delete after customers cancelled order.

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Added By:
Wilson Keneshiro
Date Created:
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