Server Issues

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IMPORTANT UPS UPDATE: TLS 1.2 CIPHERS SUITE SUPPORTED BY UPS ARE LIMITED NOW
for all vpcart merchants that are using ups module, if your ups is suddenly not working on your site, or you are getting error "an error occurred in the secure channel support using xml2" th...

Adding and Removing MIME Types via Plesk control panel
multipurpose internet mail exchange (mime) types instruct a web browser or mail application how to handle files received from a server. for example, when a web browser requests an item on a server, ...

How to Update Hosts File Entry on Windows machine
the hosts file is a plain text file which maps hostnames to ip addresses. the hosts file is usually the first process in the domain name resolution procedure. you can map an ip addresses to a domain o...

How to force your site from non www to www using your web.config file
if you want to force your site to always load in www, for example, you want when visitors enter url in the browser with a non www eg example.com and it will automatically load in www.example.com, then...

How to Restore a MSSQL database using SQL Server Management Studio(SSMS)
1. open sql server management studio  and connect to the sql server. you can connect to sql server using windows authentication or sql authentication 2.  expand databases in left side...

How to backup a MSSQL database using SQL Server Management Studio(SSMS)
1. open sql server management studio  and connect to the sql server.you can connect to sql server using windows authentication or sql authentication 2. expand databases in left side panel. ...

How to change the Document Root Directory of a website in plesk
by default, plesk sets the httpdocs directory as the document root directory for all hosted domains. sometimes you might want to set a different folder as document root. say you want to set httpdocs/s...

How to Backup / Restore your MySQL Database Using phpMyAdmin
how to backup mysql database 1. go to plesk control panel. 2. click databases in right side panel. 3. click phpmyadmin 4. select the database you would like to...

How to create or schedule backup in plesk
create manual backup  1. login to plesk control panel. 2. click websites & domains in the left side menu and then click backup manager on the right side menu. 3. click backup ...

How to create or remove scheduled tasks in plesk
add a scheduled task you can set up scheduled tasks in plesk by following the steps below. 1. log into plesk control panel 2. click on the websites & domains tab in the left menu pane and then ...

How to create Password protected directories in Plesk
1. login to plesk control panel. 2. under websites & domains tab click password-protected directories  3. click add protected directory 4. specify the directory, located in...

How to create and manage additional users in Plesk
you can create additional users who will be able to log in to plesk and have access to certain, predefined functionality, such as manage mailboxes, manage databases, or perform any particular task. th...

How to find out the disk usage, traffic usage, web statistics of a website from plesk
to find out the disk usage, traffic usage, web statistics of a website from plesk. 1. login to plesk control panel. 2. click statistics(tab). 3. the new page opened will show detailed disk space ...

How to setup email forwarding from plesk using email address and it's password
you need a valid email address on the server and it's password to login to plesk. once you have the details please follow the steps below. 1. go to plesk control panel and login with the following de...

How to create an additional ftp account in Plesk
if you want to give access to the website contents to others or to your web development team, you can create an additional ftp account. to create an additional ftp account please follow the steps bel...

How to Add Subdomain Name in Plesk
subdomains can not be separated from the domain, because subdomains are part of the domain and subdomains are usually used as a division of the area of a site or website. examples for the main domain...

How to monitor worker processes on a windows server and block offending IP addresses using IIS or windows Firewall
below are the steps required to monitor the worker processes and block a client ip address on a windows server. 1.    connect to the windows server via rdp and go to start >...

Setting Folder permissions in Plesk
log into plesk panel. click on files tab. click httpdocs folder which is your root folder. navigate to the folder you want to chang...

How to deal with a website hacked by the Gumblar Trojan
gumblar is a code injection attack that originated around 2010 where the hacker introduces malicious code in the victim's website files. the attack happens when the computer of the website owner, d...

PayFlow Pro / Link: Payment Status not udpated
if your payflow pro or payflow link payment status do not updated after payment make by customer, please do the following changes: for payflow pro transparent: 1. open your file pfptrgateway.asp...

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